Return Policy

Thank you for ordering with Printsey! We are committed to providing quality products, and your satisfaction is our priority. Please review our comprehensive Policy on Cancellation and Replacements for any products purchased from us.

Return Policy:

We prioritize your satisfaction at Printsey and offer a straightforward return policy for a seamless shopping experience.

7-Day Return Window:

To be eligible for a replacement, your item must meet the following criteria:

• There must be physical damage to the canvas OR there is a design error that was not approved by you OR there is a print quality issue.
• You must provide the receipt or proof of purchase.
• You must request the replacement to our Customer Satisfaction Team at Orders@Printsey.com within 7 days of recieving the canvas. No Exceptions.
• You must provide crisp, clear photos of the damage or misprint.
  
  How to Initiate a Refund/Replacement:
  • Contact Customer Support: Reach out to us via email at Orders@Printsey.com.
  • Provide Purchase Details: Share your order number or purchase details to facilitate the refund/replacement process. You must attach crisp, clear images of the damage or print error to the email.
  • Receipt of Refund/Replacement: Once your purchase details are verified, we will begin the exchange process accordingly.

  Replacement Process

  Once we’ve received your replacement request, we will notify you of the status of your new canvas. Once your new canvas ships, we will give you the tracking number.

  Customer Satisfaction Guarantee:

  Your satisfaction and trust are paramount to us at Printsey. Our simple exchange policy is designed to assure you peace of mind while shopping with us. Your feedback is invaluable and aids us in continual improvement.

  Exceptions:

  Certain items cannot be exchanged, including designs that were approved by the customer before design was sent to production. Contact us for any questions or concerns.